Payments & Refunds
Information about payments, key delivery, and resolving issues.
Updated October 9, 2026Prices and payments
Plan prices are shown in Indonesian rupiah on the plans and checkout pages. Payment continues through Duitku. Applicable methods and fees are shown before completion. An order does not grant access until payment is confirmed.
Access delivery
After payment is confirmed, your key is available on the order page. Save your order reference and keep your key private. If you paid but your key is unavailable, contact support with the reference and appropriately redacted payment evidence.
Pending or failed payments
Check your order status before paying again to avoid duplicate transactions. Pending or failed payments are not completed payments. Do not rely on screenshots instead of payment status confirmation.
Refund requests
Hubungi dukungan VUBE untuk pembayaran ganda, akses yang tidak terkirim, kesalahan penagihan, atau layanan yang tidak sesuai pesanan. Sertakan referensi, waktu transaksi, dan penjelasan masalah. Permintaan ditinjau berdasarkan bukti dan ketentuan konsumen yang berlaku; persetujuan tidak otomatis.
Review and resolution
Support will check transaction status and attempt to restore access first when appropriate. If a refund is approved, the method and estimated process are explained based on the payment method. Refunds are not automatic, and processing times may differ.
Digital and Lifetime plans
Check the catalog, access duration, and compatibility before purchasing. Lifetime lasts while the service operates. These terms do not remove rights granted by applicable law.